1. Definitions
1.1: Customer – stands for the individual, person, company or other body who places an order on the site www.tyroola.com.au.
1.2: Homepage – www.tyroola.com.au
1.3: Account – means what you will need to register to submit an order on this site.
1.4: Business day – stands for the day except Saturday or Sunday, nor a public and/or bank holiday anywhere in Australia. Also referable with "working day".
1.5: Confirmation of order – means our email to you where we accept your order.
1.6: Customer information – Information we request from you to place an order.
1.7: Order number – Gathered by you as a customer after completing your order, you will find it in your order confirmation. Whenever questions related to an order arise, this should be your reference.
1.8: Tyroola – Tyroola Pty Ltd and the activities in Australia
1.9: Product(s) – the product(s) which are ordered by a customer from Tyroola via the website or any other medium. Similar words, like goods or items also refer to this. Note that all words which are used in singular can also be used in plural and it also applies vice versa.
2. General Terms and Conditions
Tyroola Pty Ltd will hereafter be referred to as the Seller, Company, Tyroola, We or Our. These general terms and conditions are applicable to all contracts a customer (hereafter indicated as you, the customer, or purchaser) made with Tyroola by ordering a product from Tyroola.com.au.
By ordering a product from this website, you accept the General Terms and Conditions.
3. Orders and Customers
All orders at Tyroola will be processed immediately, assuming you place your order on a business day between business hours.
When placing an order, you accept Tyroola's General Terms and Conditions, and confirm that you are:
- a resident in Australia;
- legally authorised to make purchases with the selected payment method and/or account; and
- ordering products to be delivered and/or fitted in Australia.
If any of the above is incorrect, please do not place an order with this site. We reserve the right, in our sole discretion, and at any time, to refuse, reject, or cancel any order placed with us.
4. Prices
4.1: All of our prices include Goods and Services Tax (GST) and any other applicable taxes (which will be charged at the current rate as shown on the website).
4.2: Prices include delivery, unless otherwise stated on the website.
4.3: Prices are given in Australian dollars (AUD).
4:4: We reserve the right to correct mistakes and or update information without prior notice. However, if the wrong price has been shown on a product you already have ordered, we will of course notify you and await your approval of the correct price before we process your order.
5. Payment Methods
At present, Tyroola offers the following payment methods At the moment Tyroola offers following payment methods:
- Credit Card (Visa, MasterCard, American Express);
- PayPal;
- bPay;
- zipMoney; and
- AfterPay.
We reserve the right to not offer all payment methods. By submitting a credit or debit card number, you:
- confirm that your use of the particular card is authorised and that all information that you submit is true and accurate; and
- authorise us to charge to the card you tendered, all amounts payable by you to us (including GST and any other applicable taxes) based on the items you order.
If we suspect that any order is fraudulent, involves stolen identity and/or payment information and requires further payment information, we reserve the right to make any additional authenticity checks and to involve any authorities we deem fit.
The payment methods of zipPay and AfterPay are offered and controlled by these companies themselves, we simply offer it as a payment option. Any issues or queries regarding instalments should be directed to the correct company.
6. Warranty
All products that are purchased at Tyroola have a 1 year warranty regarding faults or defects resulting from manufacturing. Damages caused by fitting, disassembling or balancing, or improper usage of the products are not covered by the warranty.
7. Delivery and Delivery Costs
Products purchased at Tyroola can be delivered to the following:
- your address;
- your chosen fitting partner (if available); or
- another given address.
Products are usually delivered in 3-5 business days from the time the product has left the warehouse, unless stated otherwise. However, due to unforeseen changes in purchasing volume, shipping times can fluctuate.
We aim to notify you if we suspect that we cannot make the delivery in the estimated delivery time, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
Delivery costs are based on postal code of the delivery address and the tire size. These cost will be added to the total order price which will be visible in the cart and can already be calculated in the product detail page. Unfortunately, these costs are passed on by third party carriers and we cannot be changed.
8. Cancellation Notice
You are entitled to request a return within 14 days after you, or a third party named by you, received the tyres. Please send an email to support@tyroola.com.au with your name, order number and reason for return in order to request an RMA number.
Only unused tyres that have not been mounted are eligible for return. We do not offer returns for simply change of mind or wrongly ordered products. In case of a return, we will ensure the tyres are picked up at the address specified by the customer.
If we have come to an agreement on return for an order that was due to a customers fault, a 15% restocking fee will apply (15% of total order value) and the customer is in charge of the return fee.
9. Refund
As soon as we have received the returned tyres and have inspected the conditions, we will refund the original order amount minus return fees within 30 days. The refund amount will be transferred to the original means of payment used for the order, and may take up to 3 business days from submission.
10. Complaints
Please contact Tyroola by email or post.
If the complaint is in regards to a claim, Tyroola will send the claims forms through to the warehouse for inspection and approval.
For approved claims, the customer will get the products replaced with an equivalent product and reimbursed for any additional expenses. Before the new product is sent, Tyroola must conclude that it is free from manufacturing or material defects. Associated costs, such as for rental cars, are not reimbursed by Tyroola.
For rejected claims, the delivery costs are not refunded and the customer is fully charged.
Please make sure you pack the products carefully, so they do not get damaged when they are returned. Please note that the customer is responsible for the products until they have been received by Tyroola
11. Age of Tyres
Most of our stock is around 1 - 2 years old, however on the very rare occasion some unusual sizes can be up to 4 years old.
If stock is marked as 'Clearance stock', the age of the tyres potentially could have an age greater than 4 years or are demo tyres.
We only sell NEW tyres. We do not sell second hand/used tyres, factory seconds or any damage tyres. The date of the order will be used against the manufacture date of the tyre to determine the max 4 year gap.
12. Promotions
Tyroola's promotional offer is subject to the following terms and conditions:
- the promotion is not compoundable with other deals and redeemable online only;
- the promotion is available as long as eligible tyres are on stock during the promotion period;
- 4 identical tyres must be purchased in one single transaction during the promotion period.
- this offer refers to selected brands only.
- this offer is available for a limited time only
- this offer is only while stock lasts. Due to high demand, there is a slight chance the tyres you order become out of stock before we are able to ship them. If this is the case, we will attempt to offer you a next best alternative.
13. Ownership Reservation
All products remain property of Tyroola until the full payment has been received.
14. Force Majeure
We are not responsible for delays caused by Force Majeure events.
Examples of such events are: natural disasters, war, strike, decisions from authorities, non-deliveries from suppliers, and circumstances beyond our control, that cannot have been foreseen.
If events like this occur, which makes Tyroola unable to keep agreement/commitment, Tyroola will be released from the obligation to fulfil the contract/commitment.
15. Other
15.1: The products on our website are for sale, however, we reserve the right to make changes.
15.2: If typographical errors, technical problems or similar occur we reserve the right to cancel incoming orders. If this situation arises, you will be contacted.
15:3 The existing product description is mainly from our supplier, we accept no responsibility for them.
15:4 Sometimes the product image differs from reality. An example might be a tyre, under “tyre menu” which is attached to a rim. The rim in this example is not included in the price, and thus not included in the purchase.
15.5: Tyroola accepts no responsibility for any tyre equipment, which you as a car owner choose to use for your vehicle.
16. Changes in General Terms and Conditions
We reserve the right to update and make changes in our General Terms and Conditions. Any changes or additions will be published at www.tyroola.com.au. Continued use of our webpage is considered as an approval of the potential changes.
17. Declaration of Invalidity
If any of the clauses of these General Terms and Conditions, or an agreement is declared invalid or cannot be executed by court, the other parts of the General Terms and Condition remains valid. The clauses held invalid or cannot be executed will be replaced with the appropriate legal guidance, counselling and practice.
18. Website Restrictions
Any program or automated technology may not be used to browse, search, share, or download text and/or images and/or code from this website.
19. Privacy Policy
Please read our Privacy, which represents a part of our General Terms and Conditions.
Personal Information
Tyroola collects personal information when you fill out our form and/or when you register on our site. When registering on site, or when ordering products from our site, as appropriate, you may be requested to enter personal details. We highly value your privacy, we do not trade, sell, or otherwise share information to parties regarding your personal identifiable information.
Information Usage
Information that we collect from you can be used in a variety of different ways: Processing customer orders. The information provided by you will not be sold, exchanged, transferred, and/or shared with other companies for any reason, except for the sole purpose of delivering purchased goods requested by the customer Improving our site. We strive to enhance our offering and website and could use the suggestions, input provided by you to deliver a stronger customer experience Sending emails periodically. The email address you provide us may be used for providing you with further information on our products, discounts, service information and/or general updates about services we can offer you.
Your Consent
By using our site you consent to our privacy policy.
20. Tyroola Contact Details
Email: support@tyroola.com.au
Mail: Tyroola Pty Ltd
Level 3, 11 York Street
Sydney, NSW 2000
Web: https://www.tyroola.com.au/